Frequently asked questions

  1. Does Woodpecker offer free onsite measurement and consultaion services?

    Yes, we offer a free onsite measurement to any location in the Lower mainland.

  2. How do I repair a scratch on my hardwood floor?

    Most minor scratches can be repaired by using a liquid finish or wax which can be purchased online or at our showroom. Both the liquid finish and he wax go on clear so there is no need to tint or alter the product. Please use as directed.

  3. Do you offer installation services?

    Yes, we offer in-house installation services for all of our fine products. We also provide sanding and finishing for existing hardwood flooring.

  4. What is the best choice of flooring for high traffic and/or pets?

    Choosing a hardwood floor with a textured, brushed or hand scraped surface, is one of the best ways to protect your new flooring from damage. The irregularity of these surfaces will mask most scratches and dents that may occur. For higher performance, a laminate or vinyl surfaced flooring would be recommended.

  5. What is the difference between solid and engineered hardwood?

    Solid hardwood flooring is manufactured using solid wood material only. Its usage can be limited due to this, and generally can only be nailed to a plywood subfloor. Solid hardwood flooring is not advisable on concrete or in conjunction with a radiant heat system. It is also not an ideal candidate for glue down application. Its cousin the engineered floor has the same surface of solid hardwood. However it uses a core structure of plywood or composite material. This core material gives it its exceptional versatility. Engineered hardwood can be floated, glued or nailed and is an ideal choice for concrete or wood subfloors. Engineered hardwood is radiant heat approved and boasts a lifetime structural warranty.

  6. How do I know if I have a wood or concrete subfloor?

    The best way to determine if you have a wood or concrete subfloor is to ask a professional for a simple onsite evaluation. Generally speaking, most condominiums and apartments will have concrete as a subfloor, as will most basements and homes that have existing radiant heating systems. Baseboard heaters are also an indication that a concrete subfloor may be present. Furnace and forced air heating homes will almost always have wood as their subfloor material.

  7. How long will my installation take?

    The average installation is completed in the better part of a work week between Monday and Friday. It is common for an installer to lay 250 to 300 square feet of material a day. Removal, subfloor preparation and leveling may add additional days to the project, as may transitional mouldings and baseboard mounting.

  8. What is your warranty for installation?

    Woodpecker offers a full 1 year warranty of all work performed by our trusted installation professionals. Manufacturer defects or onsite anomalies such as water damage, gaps, humidity issue and surface abuse is not covered under this warranty. Each exception listed must be handled on a case to case manner and will garner our full attention and assistance in the rare event.

  9. Can my hardwood or engineered hardwood floor be re sanded?

    Solid and engineered hardwood floors can most definitely be re-sanded. Most solid wood floors can be sanded 4 or more times, as can engineered floors which can be sanded up to 2 or more times. Some species such as maple are not suitable for re-staining however, and should be clear coated only after the sanding is completed.

  10. How do I clean my floor?

    Flooring such as hardwood, engineered hardwood, laminate and vinyl, can all be cleaned simply by using a Micro-Fiber pad or mop in conjunction with a quality cleaner formulated for the surface being cleaned. First sweep or vacuum and large particulates or debris on the surface, then spray the Micro-Fibermop or pad with the cleaning solution. Always remember to clean in the same direction of the laid floor and never across it. We do not recommend using steamers or any cleaning tool that may use excessive water. In addition, it is not advised to use abrasive cleaners or wood polish to clean your surfaces.

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